The bottom line seems clear: If companies do not invest in the digital consumer experience, there is a potential risk of losing those customers. What are the most important factors in creating those memorable digital consumer experiences? Consider these five must haves.

Alan Thomas, the new CEO of the Association for Materials Protection and Performance (AMPP), outlines his priorities for the organization over the coming years. As part of an extended interview, Thomas explains why his leadership strategy with both members and staff will be driven by results.

What should you do when you can’t find the talent you need? It is time for businesses, including coatings contractors, to rethink traditional staffing options. The key can be making the most of the staff you have and to augment them with outside resources and technology.

Earning a candidate’s trust and showing you can advocate for and advise them, too, is a competitive edge you will desperately need as a recruiter. Consider how you’re doing today in that capacity, and the potential you have to do a better job in the future.

To take your small or large business into the future, so that it can continue to create a legacy after you’ve retired, sustainability must be at the top of your agenda.

Bob Chalker, CEO of AMPP and formerly NACE International, explains his decision to retire in July 2023 and outlines what the transition process will look like for the association over the coming months and years.

Thinking about how one person communicates with another has become a cornerstone in digital engagement. This is no longer a passing trend but a new way of being, and organizations who embrace this approach will reap the rewards.

Pandemic or not, cash flow issues are more than just a headache. They’re a “make or break” for your business. The good news is that there are things that companies can do to manage these problems.

When leaders step over, ignore, or inadvertently reward the five lethal landmines, culture and strategy alignment can fragment and fall apart.

When you need new ideas, fresh thinking, or a creative solution to a challenge, a typical day-to-day approach in your thinking is not the optimal process.