Industry News

New Makita Direct Repair Service Gives Users More Convenience and Less Downtime

Makita  U.S.A.,  Inc.,  the  innovation  leader  in  power  tools,  outdoor power equipment, pneumatics, cleaning solutions and accessories, is expanding service and repair options for Makita tool users with the new Direct Repair Online Service. Direct Repair gives users free “roundtrip” shipping to and from a Makita Factory Service Center, with easy online access to repair status notifications.

Free Labor Offer Marks Launch of Direct Repair Online Program

To celebrate the release of Direct Repair, Makita will offer free labor on all tool repairs in Makita Factory Service Centers, October 15, 2021 through November 30, 2021. The Direct Repair Online Program  offers  free  roundtrip  shipping,  so  during  this  free  labor  offer  users  will  pay  only  for  replacement parts, where applicable.

New Online App Provides More Convenience

The Direct Repair Online Program is powered by a new online app, a 24/7 solution for users to process a repair request and print a shipping label, all online at Once packaged with a custom printed label, users can drop-off the tool at one of over 6,300 FedEx Ship Centers nationwide for delivery to a Makita Factory Service Center. With 24/7 access, users can check back online any time for status updates. Upon repair completion, the Service Center ships the repaired tool back to the user.

Faster Turnaround, Less Downtime

Direct Repair Online Service is an improvement on an already high standard of Makita tool service and repair. Makita Factory Service Center technicians repair all Makita tools with genuine parts, and most repairs are completed within 3 days of receipt for minimal downtime.

After-Market Service: A Constant Point-of-Focus 

“After-market service has been a point of focus since the company was founded,” said Mark Cox, national service manager, Makita U.S.A., Inc. “Direct Repair provides our customers with easy access to Makita Factory Service Centers for fast and efficient service. Makita’s industry-leading turn time on repairs coupled with no cost direct shipping ensures tools are quickly back on the job with minimal downtime and expense.”

To view the new Direct Repair app, go to